Terms of service

Last updated: November 10, 2026

1. About Us
This website is operated by Z2A SRL (DALF), Chaussée de Waterloo 1485/6, 1180 Uccle, Belgium, BCE / VAT BE 1010.628.053, hello@dalf.be.

2. Scope of Application
These terms and conditions apply to any order placed on this website by a consumer. You accept them by confirming your order; the applicable version is the one in effect on the date of the order. Business customers are subject to separate terms and conditions, available upon request.

3. Products and Availability
Each product page lists the ingredients, allergens, nutritional information, and storage instructions. Since our vegetables vary depending on the harvest, their color or texture may vary slightly from one batch to another.

Only products in stock can be ordered on our website. We restock our products regularly, whenever possible. If, in exceptional cases, an ordered product cannot be shipped (for example, due to breakage during preparation), we will notify you by email and refund you for that product within 14 days.

4. Prices and Payment
Prices are listed in euros, including VAT. Shipping costs are added to the price of the products: they depend on your country of delivery and the shipping method you choose (pickup location or home delivery), and are displayed before you confirm your order.

Payment is made online at the time of ordering, via credit card (Visa, Mastercard, Maestro, American Express), Bancontact, Apple Pay, Google Pay, or Shop Pay. Available payment methods may vary depending on your country and device; all options are displayed at checkout. Payments are processed securely by our payment service provider, and we never have access to your banking information.

5. Ordering
The minimum order amount is €15. Before paying, you can review and edit your shopping cart. By clicking “Pay Now,” you are placing a binding order. The contract is concluded upon receipt of the confirmation email.

We may refuse or cancel an order in the event of an obvious pricing error, a declined payment, or suspected fraud. Any amount already paid will then be refunded.

For products available for pre-order, the estimated shipping date is listed on the product page. If this date cannot be met, you may cancel your order and receive a full refund.

6. Delivery
We deliver to Belgium, the Netherlands, Luxembourg, and mainland France via DPD, either to your home or to a pickup location. Estimated delivery times vary by destination country, ranging from 3 to 7 business days. Details on delivery times, fees, and terms can be found in our Shipping Policy (Delivery).

If your order is not delivered within 30 days, you may cancel it and receive a full refund. We are responsible for the jars until they are delivered to your home or a pickup location.

We are not responsible for delays caused by an incorrect or incomplete address. If a package is not picked up from a pickup location within the specified time frame, it will be returned to us; we will then contact you, and a new shipment will be at your expense.

More details can be found in our Shipping Policy (Delivery).

7. Right of Withdrawal
You have 14 calendar days from the date of receipt of your package to withdraw from the purchase, without providing a reason. The withdrawal applies to the entire order, and you are responsible for the return shipping costs. For reasons of hygiene and food safety, this right does not apply to jars that have been opened after delivery.

The terms and conditions, as well as the form, can be found in our Returns and Refund Policy.

8. Legal Warranty
Our products are covered by the legal warranty of conformity (Articles 1649bis et seq. of the Civil Code). Any defect must be reported to us in writing within 2 months of discovery, at hello@dalf.be, along with a photo and your order number. A product damaged during delivery must be reported within 48 hours.

We will replace or refund the product in accordance with the terms of our Returns and Refund Policy.

9. Liability and Force Majeure
Follow the storage instructions on the label and check the list of allergens before consumption. We are not liable for any damage resulting from improper storage after delivery.

In the event of force majeure (natural disaster, strike, major breakdown, etc.), our delivery times will be extended by the duration of the impediment, and we will notify you accordingly. If the delay exceeds one month, either party may cancel the order; in such cases, you will receive a full refund.

These terms do not in any way limit your rights as a consumer.

10. Intellectual Property
The DALF brand, logo, text, photos, and recipes on the website are the property of Z2A SRL and may not be reproduced without our written consent, except for strictly personal use.

11. Personal Data
Your data is processed in accordance with our Privacy Policy.

12. Complaints and Disputes
For any complaints, please email hello@dalf.be and include your order number: we will respond within 5 business days. If no agreement is reached, you may contact the Consumer Mediation Service (mediationconsommateur.be) free of charge.

These terms and conditions are governed by Belgian law, without depriving you of the protection afforded by the mandatory laws of your country of residence. The competent courts are those designated by law.