Refund policy

Last updated: November 10, 2026

Right of Withdrawal
You have 14 calendar days from the date you receive your package to cancel your purchase without providing a reason. The cancellation applies to the entire order.

For hygiene and food safety reasons, only unopened jars with their seals intact may be returned.

How to Proceed
Notify us of your decision within 14 days, either through your customer account or by email at hello@dalf.be. You may use the model withdrawal form provided by the Federal Public Service Economy, but this is not required.

We will then provide you with the return address. Return the jars, well-protected, within 14 days of your request, and keep proof of shipment. You are responsible for return shipping costs. A package returned without a prior request cannot be identified or refunded.

Refunds
We will refund the price of the jars and any shipping costs you paid upon receipt of the jars or proof that they have been shipped, and no later than 14 days after your request, to your original payment method. A jar that breaks during return shipping due to insufficient packaging will not be refunded.

Broken or Damaged Jars, or Order Errors
Please email us within 48 hours of receipt at hello@dalf.be, including a photo of the package and the jars. We will send you the correct product or issue a refund, at no cost to you. There is no need to return a broken jar. After this period, we will review your request on a case-by-case basis.

If a lid is bulging, do not consume the product and keep the jar until we have processed your request.

Legal Warranty
Our products are covered by the legal warranty of conformity. If an unopened jar, stored according to the label instructions, has a defect before its best-by date, we will replace it or issue a refund. Please report this to us within 2 months of discovering the defect, along with a photo of the jar and its label (batch number and date).

Cancel an Order
As long as your order has not been shipped, you can request a cancellation directly from your order tracking page (link in your confirmation email) or from your customer account. You can also email us at hello@dalf.be. We will confirm the cancellation via email, and the refund will be processed within 14 days to the payment method used.

Contact
Z2A SRL (DALF), Chaussée de Waterloo 1485/6, 1180 Uccle, Belgium, BCE / VAT BE 1010.628.053, hello@dalf.be